Frequently Asked Questions:

May I use Better On Call during an emergency?

No! Please call 911 or go to the emergency room in case of an emergency. This includes but is not limited to having shortness of breath, chest pain, acute change in consciousness.

How much does it cost?

$99! Right now all visits cost only $99! Do you have more than one person who needs to be seen at home? It's only $50 for each extra individual in the house. This includes tests that can be performed in the home and a follow up call to see how you are feeling!

What tests can you perform?

At this time we have the ability to perform: Glucose check, Rapid Flu test, Rapid Strep test, Urinalysis, Urine pregnancy.

Does BOC accept insurance?

Better On Call is currently considered an out-of-network provider. You may submit your claim for reimbursement if you have an out-of-network benefit included in your insurance plan. If you have a Flexible Spending Account (FSA) or Health Saving Account (HSA), you can also use that to pay for a Better On Call visit.

How do I submit a claim for reimbursement from my insurance?

First, contact you insurance company to confirm that you have out-of-network benefits in your plan. Next, submit a completed out-of-network form and an itemized receipt for your Better On Call visit to your insurance provider. The reimbursement amount will be based on your plan and the policies of your provider. We are always happy to supply any additional information for insurance that you may need.

How do I obtain an itemized receipt?

A receipt will be attached to your confirmation email and included with your purchase! If you need additional help, email us at